Refunds
Home Design and Paint Visualization
Refunds on Home Design and Paint Visualization Orders
It is the client’s responsibility to input accurate information and photos in the submission process within 2 weeks of ordering a design. Brick&batten is not responsible for inaccurate or incomplete information. Designs are created based on client submission, architectural style, and design team experience. The design process starts immediately upon order.
We do not offer refunds on designs that are in process or that have been completed and/or delivered. At brick&batten, we want you to be satisfied with the final image of your home design. If you are not satisfied and would like to see changes, we offer one revision on select items within 2 months of delivering the design.
Please note, if a refund is processed before any work has started, we will hold back 10% of the refund amount or a minimum of $60 to cover our processing fees.