Our ultimate goal is to deliver a superior experience with a design you love and the knowledge to bring it to life.  While our designers work to incorporate all input and inspiration from the original submission, we know it sometimes takes additional feedback to bring your vision to life.  Therefore, we include one free revision to incorporate any feedback you may have and ensure we deliver on our goal.  Your Client Experience Manager is also available to review your design and feedback prior to submitting your free revision.

We do appreciate timely revision requests, yet we understand it can sometimes take time to gather feedback or review with your contractor.  We simply ask to receive your free revision request within six (6) months of receiving your deliverable. After this time, you may request a paid revision and select from the available revision elements and pricing.

Further details are below.

About Your Free Revision

After receiving your deliverable, you have the option to request a revision for your design.

What is included in the free revision?

The short answer is – anything you would like to see revised!

Your free revision can include any elements of the design that you would like to see changed from the first design deliverable.  Most often, this can include (but is not limited to):

  • Door style or color
  • Garage door style or color
  • Lighting
  • Shutter style or color
  • Paint colors
  • Hardscape (driveway or walkways)
  • Cladding changes

However, we may have missed the mark on your style or misinterpreted a detail on your submission and we want you to use this free revision process to ensure we get it right! Your Client Experience Manager is also available to review the design feedback and ensure it is incorporated as a part of this process.

How do I submit my free revision request?

When your design is completed, you will be notified by brick&batten via email. The email will include a link to your Design Review Page where you can download all design files and submit your Free Revision. You can also reach out to your Client Experience Manager or send us a message via email if you would like to discuss your free revision or have any additional questions. Even if we connect via phone or email regarding your revision, we do request that you fill out the Free Revision Form to ensure our system can track your free revision request.

About Paid Revisions

Once your free revision is delivered, further revisions are available for purchase. Or if you want to request a revision after 6 months, the Paid Revisions Form can be used.

I may want paid revisions in the future. How long do you keep my project on file?

Once you receive your design, you will have up to 6 months to order your free revision. After 6 months, you can order paid revisions. We typically retain design files for at least 12 months and can accommodate paid revisions. If it has been longer than 12 months, please reach out to us so we can determine whether a paid revision is doable or we can advise you on the best approach. There are no limits on paid revisions as long as we can access your original design file.

Pricing for Paid Revisions

Pricing is determined by the scope of the work.

  • Remove From Your Design: $50.00/per item
  • Paint Revision: $160.00/per revision
  • Window Revision:$200.00
  • Roof Revision: $160.00
  • Shutter Revision:$100.00
  • Planter Revision: $30.00
  • Walkway Change: $200.00
  • Driveway Revision: $200.00
  • Fence and/or Gate Revision: $160.00
  • Railing Revision: $160.00
  • Porch Revision: $250.00
  • Lighting Revision: $125.00
  • Gable Accent: $160.00 
  • Cladding Change: $250.00
  • Awning Change: $160.00
  • Deck Revision: $250.00
  • Balcony Revision: $250.00
  • Garage Door Revision: $160.00
  • Door/Sidelights Revision: $125.00
  • Portico/Arbor/ Gable Revision: $250.00
  • Gutter Revision: $125.00
  • Stairway Redesign: $250.00
  • Address Numbers Revision: $20.00
  • Additional Suggestions (varies depending on time): $20.00

If you are looking for a change that is not listed above or you have additional questions regarding a paid revision, you are welcome to reach out to our team to get custom pricing or additional information.

How long do revisions take?

We aim to deliver revisions within two weeks of receiving the request. Often our team is able to deliver them within a week. Timing varies depending on the scope of the requested work. If you have time constraints with your revision request, please ensure your Client Experience Manager is aware so we can manage the timeline as best as possible.

Other Changes to Your Order

Free and paid revisions cover changes to the finished design deliverable that is sent to you. However, we understand that situations arise that may alter the information you submitted about your project. Because we begin our design process right away, there is a short window to alter the information you’ve submitted.

Can I change my order after submitting it?

Please do your best to ensure that your order information is accurate before submitting your project. If you need to make a change to your order and/or provide new information, please do that as soon as possible. Depending on where your design is in progress, we may not be able to accommodate changes. Reach out to info@brickandbatten.com as soon as possible!

Once our team has begun actively working on your design, we are unable to accommodate changes or additions to the information you submitted. Any changes will need to be made after you receive your deliverable. Once you have the design, you can then request your changes via the free revision process detailed above.

Again, if you have any questions about this process or your order submission, please contact us.

What if I need to change options that effect the price of my order?

If you need to add options to your original order that effect the price — such as expedited delivery, additional side(s), new construction/home addition, and/or an additional color option — please notify us as quickly as possible. We will send you a link to provide payment and adjust your order once payment is received. Note that these changes may delay your design’s delivery and your Client Experience Manager can provide any update on expected timing.